Frequently Asked Questions
What is covered under this Agreement?
Please check your individual agreement, however as a rule of thumb, everything related to keeping your WordPress environment in tip-top shape is covered under the CourseLauncher HQ Managed WordPress Agreement.
What technologies do you support?
We have in-house experience with loads of different technologies (WordPress, Memberium, ActiveCampaign, Infusionsoft, Thrive Leads, ClickFunnels, Leadpages, and much more.
What are the standard Helpdesk Hours?
Our helpdesk is available 9am – 5:30pm Eastern Time, Monday to Friday excluding United States Public Holidays.
When is After Hours Support Available?
Simple, 24x7x365. Whilst we may not be able to respond as fast as we can during business hours, we will always aim to do our best.
How long is the Agreement for?
Typically, most CourseLauncher HQ Managed WordPress agreements are either month-to-month or annual subscriptions.
Can I cancel my Agreement?
Absolutely, if we break any of the conditions we promise to you, you have grounds to cancel your agreement with us and walk away.
Do you support Tablets and Phones?
Absolutely, we live in an age where everyone is connected all the time and we develop our eLearning sites to be mobile friendly.
Do you have standard forms we can use?
Absolutely! CourseLauncher HQ offers a free Basic membership to FTC Guardian so that you can generate a vast array of Privacy Policies and Other forms. Ask us for more details.
- Let us know if you have any questions regarding this proposal
- If you are ready to move forward, please send us an email or give me a call on 877. 743.7911
- We will generate and email our Service Agreement for you to E-Sign and send your first Invoice for the down payment
- We book a “Meet the Team” appointment to start the onboarding process
- We start working together supporting your business